28Nov 2016 by Ken@MyRideTrac.com No Comments

How come I have some extra miles?

Android Help, iOS Help
Both Android and iOS use the onboard GPS system.  MyRideTrac works by dropping "bread crumbs" to track your driving.  If you go behind buildings or take your phone and walk a distance with MyRideTrac in RIDER/NORIDER/PERSONAL mode, it will be recording your track. Use the STOP button when you want to turn of recording.  You don't need to kill the app, the STOP button does the trick.  
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22Nov 2016 by Ken@MyRideTrac.com No Comments

I hit the wrong button. What do I do?

Android Help, iOS Help
If you hit the wrong button, just hit the right button.  MyRideTrac is constantly tracking your miles and tagging those miles with an event status (RIDER/NORIDER/PERSONAL).  When you press a button, it changes the tag on the next distance traveled.  If you want to fix an erroneous entry, you can do so on the detail spreadsheet that is sent when you use the SEND REPORT feature.  Every event and its miles will be represented by a row in the spreadsheet, you can simply change the event tag.  (see picture below)  
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14Nov 2016 by Ken@MyRideTrac.com No Comments

Can I enter back dated Expenses and Miles?

Android Help, iOS Help
Expenses Yes!  You can enter backdated expenses directly into MyRideTrac on the EXPENSES screen.  Just dial in the odometer number you want, key in the date and select the expense type from the spinner wheel. Miles Yes - in the spreadsheet but not directly into MyRideTrac on your phone - yet.  Miles are tracked automatically by the GPS system built into your phone.  The easiest way to add miles to your log is to use the handy spreadsheet that is sent with your SEND REPORT email.  You can add a summary of miles to the top or bottom of the spreadsheet very easily using Google Docs or Excel.  Send an email to Support if you want some help.
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14Nov 2016 by Ken@MyRideTrac.com No Comments

Do I need to “kill” the app by swiping up?

iOS Help
NO.  MyRideTrac is designed to be very stable and run in the background.  While the app is running in the background it is doing the following things: 1. Tracking your miles (RIDER/NORIDER/PERSONAL).  If you want to stop logging hit the STOP button. 2. Backing up your data.  The app needs to be running to back up your data.  If you kill it, it can't back up. MyRideTrac is also monitoring your memory.  The operating system kills apps that are in the background when it nears being full.  MyRideTrac will warn you when memory is near full so that you can choose what apps you want to kill.   We are for you being in control.
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14Nov 2016 by Ken@MyRideTrac.com No Comments

Do I Need to Swipe Right or Left at the End of the Day?

General RideShare
NOPE.  You can hit the RIDER button when you start your day and you are done.    If you like to track your empty miles, you can hit the RIDER / NORIDER buttons during the day to tag your miles.  But... because you are doing this while you are driving (it takes a second to do) (see video here) - there is no work to do when you get home, unless you consider opening that soft drink or beer work!
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14Nov 2016 by Ken@MyRideTrac.com No Comments

Is Anyone Trying to Sell you Something

General RideShare
NOPE with MyRideTrac.  There are some who are offering free apps.  They are pretty good, but... nothing is for free.  They may be selling your tracking data or rating you for insurance purposes (Health or Auto), or trying to sell you something else. MyRideTrac runs on your phone, backs your data up to your Google Drive or iCloud and sends emails to you or whomever you choose.  No tracking.  Eventually, a coupon may find its way to you, but that is because it will BENEFIT YOU... e.g. SAVE YOU MORE BUCKS/DINERO/PESOS/EUROS whatever your favorite currency. So... beware those "free" apps.
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